DEVICE SIM CARD MANAGEMENT

You will receive an email from Telus that will have your Username and Security Key in it 

*NOTE* email is titled “Welcome” from “ welcome@teluscom.globalm2m.net

Inside the email will be instructions to log into the telus.jasper.com site

At the bottom of the email a link under “Password Setup” which will bring you to the  Cisco IoT Control Center.

You will need to:

  1.  Enter your Control Center username (Assigned by A4)

  2.  Enter a new password

  3.  Re-enter your new password

  4.  Enter your security key, if it is not already filled in (in the email from Telus)

  5.  Click on the Reset Password button

Once finished you will be asked to login to the site with your newly created password.

Once logged in you will see a menu with 4 items on the screen. Below details what each option allows you to do:

  1. Devices - Get device status, view cycle to date usage, modify rate plan or SIM status

  2. Billing - Access all invoices, manage spending, get visibility of costs

  3. Admin - Organise Users & groups, manage access, assign contacts

  4. Knowledge Base - Access user guides & FAQs

How to Add a User

To add a user, select admin from the menu. Select users from the menu on the left of the screen. This will show a list of all the current users in your customer account. 

Above the list of users is an “action” dropdown menu. Click on this and select create new from the dropdown. 

Lastly, fill out the users information:

  1. Username - give the user a name with no spaces

  2. First name

  3. Last name

  4. Email address for the user

  5. Phone number (optional)

  6. Language as desired

  7. Account - A4 Systems Corporation Telus

  8. Role name - choose appropriate role, descriptions are provided below

  9. Time zone

  10. Access type - Both API and UI

This will send the user an email and they will have to go through the account setup as detailed above in the "How to Sign Into Your Account" section above.


Various roles and their descriptions:



Role Name

Description

CustomerAdmin

Overall customer administrator who can view and provision devices, view retail invoices and device usage, view retail rate plans (via retail invoices), and create customer users. When setting up a new customer, the account administrator typically creates a single customer user with the CustomerAdmin role; that user then creates any additional supporting users necessary for the customer.

CustomerDemo

Customer user who can view and provision devices and view device usage.

CustomerReadOnly

Customer user who can view devices, device usage, and SMS history, but without the ability to make changes or send SMS messages. No API or rate plan access.

CustomerSupervisor

Customer user who can view and provision devices, view retail invoices and device usage, and view retail rate plans (via retail invoices).

CustomerTerminalEdit

Customer user who can view and provision devices and view device usage.

CustomerTrialUser

Customer user who can view and provision devices, view device usage, and create customer users.

CustomerUser

General customer user who can view devices and their usage.

To manage SIM cards and devices, select Devices from the menu. This will display the list of devices in your account. Each physical device has a serial number on it, which corresponds to the Device ID in your list of devices. 

*NOTE* Serial number can be found on your device or on your A4 Systems invoice

To edit a device, simply locate the Device ID in the list or search for it in the search bar above the list. Once located, click the checkbox in the left column of the device row. Then click where it says “Action” above the list of devices. Choose “Edit Selected” from the dropdown. You can then change the status to your choosing. (Please review the various SIM states provided lower down in this section.)

*NOTE* To edit a bulk amount of devices, simply click the checkbox on all of the desired devices and complete the same process as above. This is useful for changing the status of multiple devices efficiently.  

On the same edit screen, you may also change the Device ID from its serial number to something custom that reflects your personal device ID system.

The SIM card default state is to come in “Activation Ready” mode. This means the SIM is not billable but once the device is turned on and establishes a data connection it automatically changes its status to Activated, which will begin the billing

SIMs are also set to automatically move to the next rate plan when they use all the data in their existing rate plan. This ensures you don't have data outages but only pay for the amount of data you are using

To see your assigned SIM cards go to “Devices”

If you are looking to make a SIM temporarily inactive you can switch the SIM state to “Deactivated”.

* NOTE* Once a SIM is “retired” it cannot be re-activated, if you wish to use the device again you will need to acquire a new SIM. Make sure to deactivate not retire if looking to make it temporarily inactive.

For more information see the table below.




SIM State

Description

Activation Ready

An Activation Ready device can establish a data connection, but is generally not considered billable. When an Activation Ready device makes a data connection or sends an SMS, Control Center automatically changes its status to Activated , causing the device to become billable.

In the case of a data connection, the device state transition occurs as soon as Control Center receives a data CDR. The workflow is similar in the case of SMS and voice services, with Control Center processing SMS or voice CDRs.

Depending on how your account is set up, you may or may not be able to move a device from Activated to Activation Ready .

Activated

An Activated device can establish data connections and is considered billable.

Deactivated

The Deactivated state does not allow a device to establish data connections. Devices in the Deactivated state are generally not considered billable unless a commitment applies. Typically, Deactivated devices have been deployed, but they are temporarily inactive.

Inventory

The Inventory state does not allow a device to establish data connections. Devices in the Inventory state are generally not considered billable. Devices in the Inventory state behave similarly to those in the Deactivated state. Typically, devices in Inventory have not been deployed yet, while Deactivated devices have been deployed, but they are temporarily inactive.

Retired

The Retired state does not allow a device to establish data connections. A device in this state is generally not considered billable unless a commitment applies. Typically, a Retired device is permanently inactive and ready to be moved to a Purged state for removal from the network. If necessary, users can move a Retired device to a different SIM state.