DEVICE SIM CARD MANAGEMENT
You will receive an email from Telus that will have your Username and Security Key in it
*NOTE* email is titled “Welcome” from “
Inside the email will be instructions to log into the telus.jasper.com site
At the bottom of the email a link under “Password Setup” which will bring you to the Cisco IoT Control Center.
You will need to:
Enter your Control Center username (Assigned by A4)
Enter a new password
Re-enter your new password
Enter your security key, if it is not already filled in (in the email from Telus)
Click on the Reset Password button
Once finished you will be asked to login to the site with your newly created password.
Once logged in you will see a menu with 4 items on the screen. Below details what each option allows you to do:
Devices - Get device status, view cycle to date usage, modify rate plan or SIM status
Billing - Access all invoices, manage spending, get visibility of costs
Admin - Organise Users & groups, manage access, assign contacts
Knowledge Base - Access user guides & FAQs
To add a user, select admin from the menu. Select users from the menu on the left of the screen. This will show a list of all the current users in your customer account.
Above the list of users is an “action” dropdown menu. Click on this and select create new from the dropdown.
Lastly, fill out the users information:
Username - give the user a name with no spaces
Email address for the user
Phone number (optional)
Language as desired
Account - A4 Systems Corporation Telus
Role name - choose appropriate role, descriptions are provided below
Access type - Both API and UI
This will send the user an email and they will have to go through the account setup as detailed above in the "How to Sign Into Your Account" section above.
Various roles and their descriptions:
To manage SIM cards and devices, select Devices from the menu. This will display the list of devices in your account. Each physical device has a serial number on it, which corresponds to the Device ID in your list of devices.
Serial number can be found on your device or on your A4 Systems invoice
To edit a device, simply locate the Device ID in the list or search for it in the search bar above the list. Once located, click the checkbox in the left column of the device row. Then click where it says “Action” above the list of devices. Choose “Edit Selected” from the dropdown. You can then change the status to your choosing. (Please review the various SIM states provided lower down in this section.)
To edit a bulk amount of devices, simply click the checkbox on all of the desired devices and complete the same process as above. This is useful for changing the status of multiple devices efficiently.
On the same edit screen, you may also change the Device ID from its serial number to something custom that reflects your personal device ID system.
The SIM card default state is to come in “Activation Ready” mode. This means the SIM is not billable but once the device is turned on and establishes a data connection it automatically changes its status to Activated, which will begin the billing
SIMs are also set to automatically move to the next rate plan when they use all the data in their existing rate plan. This ensures you don't have data outages but only pay for the amount of data you are using
To see your assigned SIM cards go to “Devices”
If you are looking to make a SIM temporarily inactive you can switch the SIM state to “Deactivated”.
Once a SIM is “retired” it cannot be re-activated, if you wish to use the device again you will need to acquire a new SIM. Make sure to deactivate not retire if looking to make it temporarily inactive.
For more information see the table below.